As someone who loves to dine out and travels a lot, I’m often baffled by obvious examples of missed customer service at the restaurants and other small businesses I visit.
One evening, while ranting to my husband about a so-so dinner experience (which, incidentally, did not come at a so-so price) I started checking off faults we’d noticed in a single dining experience: Horrible use of social media. Lackluster greeting. Inconsistent service.
But later, as I reflected on my laundry list of complaints, I realized something uncomfortable: I have made every single one of the same mistakes as a blogger.
And, I’m guessing, so have you.
Let’s face it: as bloggers we wear a lot of hats at once, and sometimes we just don’t have time to do everything we’d like to. I’m guessing that’s what all those restaurant owners are thinking, too. But sometimes when you’re too close to something, you can’t see how it looks from the outside: how the way you greet and interact with your customer (for the blogger, that’s our readers) affects their experience and eventually, their loyalty. How small things can add up to become big things – everything, really.
Here are a two major mistakes that constantly irritate me about restaurants. If you’re in the food industry or another small business, maybe you recognize yourself in one…or both.
And if you’re a blogger, I’m guessing you do, too.